Administrator Level 3 Charles Brand

  • Employer Profile

    Charles Brand

  • Level

    Business Administration > Level 3

  • Positions


  • Location

    Rosemount House, 21-23 Sydenham Road, Belfast, BT3 9HA

  • Salary


  • Start date

  • Location Type


Job Description

An Apprenticeship is a work-based programme that is delivered within a full-time job.  This means that our Apprentices receive invaluable on-the-job experience whilst also sharing the same responsibilities as all other employees including attendance, timekeeping and living our six values of safety, caring, respect, open and honest, trust and fun. 

The following reflects tasks associated with this apprenticeship and are not intended to be exclusive or exhaustive

  • General office duties and administration support to the team.

  • Provide an efficient and effective administrative support, implementing computerised systems and keeping accurate records to facilitate the smooth running of the office.

  • Opening and distributing mail

  • Hospitality

  • Data input, word processing and General Filing duties

  • Monitoring and updating records

  • Assisting with the compilation of safety documents, including liaison with other team and group company members, collation of documents, printing and scanning of documents, Binding documents

  • Flight, Hotel or car hire arrangements

  • Minute taking at meetings

  • Any other reasonable duties which may be required

Person Specification

  • GCSE (or equivalent) Grade C or above

  • Strong organisational and administration skills

  • Flexible in approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the operations

  • Ability to communicate effectively, both written and verbally

  • Ability to work on own initiative

  • Be computer literate with Microsoft Office applications and capable to adapt to using other accounts or administrative applications

  • Previous experience dealing with a wide variety of people in a work environment.

  • Ability to communicate effectively with customers arriving at offices and over the telephone.

Applicable courses

Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.

Business AdministrationBelfast Metropolitan College


The apprenticeship in business administration at level three offers work-based skills development for those interested in progressing their career in administration further with an industry-recognised qualification. Apprenticeships are a great pathway to consider over and above the traditional academic methods of learning, offering you the option to earn whilst you learn.

As part of the course, successful applicants will undertake a Level 3 Business Administration Diploma as well as essential skills qualifications in Numeracy, Literacy and ICT skills if required.


Mandatory and optional modules to be chosen from the following:

  • Communicate in a business environment

  • Principles of business communication and information

  • Principles of administration

  • Principles of business

  • Manage personal and professional development

  • Produce business documents

  • Produce minutes of meetings

  • Provide administrative support for meetings

  • Administer finance

  • Develop a presentation

  • Analyse and present business data

  • Manage an office facility

  • Organise and deliver customer service

  • Resolve customers’ complaints

  • Spreadsheet software

  • Database software

  • Using e-mail

  • Word Processing Software

  • Website software

  • Manage a budget

  • Develop and implement an operational plan

  • Manage a project

  • Manage business risk

  • Understand the customer environment

  • Principles of digital marketing and research

  • Principles of marketing stakeholder relationships

  • Principles of market research

  • Principles of leadership and management

  • Principles of social media within a business

  • Principles of marketing and evaluation


City & Guilds Level 3 Diploma in Business Administration

Validated By

City & Guilds


16-24 Fully Funded

Entry Criteria

To eligible for the apprenticeship in business administration at level 3, you must be employed or be about to take up paid employment as an apprentice with a Northern Ireland based company for a minimum of 21 hours per week. 

The apprenticeship in business administration is open to those aged 16 -24 years who have attained the minimum school leaving age in Northern Ireland.



Start Date

Friday 01 September 2023

End Date

Sunday 26 May 2024

Progression Pathway

Level 4 or 5 qualifications.

This qualification could potentially lead to jobs such as Personal Assistant, Office supervisor, Team leader and Manager.

Business AdministrationNetwork Personnel


This apprenticeship is suitable for a new employee, or an existing employee taking on new responsibilities or moving to a different role in an administrative setting, who is working at a supervisory level and needs to advance their competency & knowledge in administration.

The Business Administration Apprenticeship is delivered on an ongoing basis so the apprentice can start them at any time on our current classes. 



  • Business Communication

  • Principles of Administration


  • Preparing for Quality Audits

  • Utilising Social Media

  • Implementing Change

  • Project Management

  • Developing Office Procedures

  • Analysing & Presenting Business Data

  • Human Resource Aministration

  • Event Management

  • Managing Team Performance

  • Managing Customer Complaints

Learners will attend class either in their workplace or in Network Personnel Offices & will be assessed using the following:

  • Direct observation in the work environment

  • Reflective account of work activities

  • Submission of work products/evidence

  • Assignments and case studies

  • Questioning (oral and written)


Level 3 Diploma in Business Administration

Validated By



16-24 Fully Funded

Entry Criteria

Participants who do not hold English, Maths and/or ICT GCSE grade C or above will be required to complete an additional Essential Skills element as part of this framework.



Start Date

Monday 03 July 2023

End Date

Monday 01 July 2024

Progression Pathway


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Applications open