An Apprenticeship is a work-based programme that is delivered within a full-time job. This means that our Apprentices receive invaluable on-the-job experience whilst also sharing the same responsibilities as all other employees including attendance, timekeeping and living our six values of safety, caring, respect, open and honest, trust and fun.
The following reflects tasks associated with this apprenticeship and are not intended to be exclusive or exhaustive
General office duties and administration support to the team.
Provide an efficient and effective administrative support, implementing computerised systems and keeping accurate records to facilitate the smooth running of the office.
Opening and distributing mail
Hospitality
Data input, word processing and General Filing duties
Monitoring and updating records
Assisting with the compilation of safety documents, including liaison with other team and group company members, collation of documents, printing and scanning of documents, Binding documents
Flight, Hotel or car hire arrangements
Minute taking at meetings
Any other reasonable duties which may be required
Person Specification
GCSE (or equivalent) Grade C or above
Strong organisational and administration skills
Flexible in approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the operations
Ability to communicate effectively, both written and verbally
Ability to work on own initiative
Be computer literate with Microsoft Office applications and capable to adapt to using other accounts or administrative applications
Previous experience dealing with a wide variety of people in a work environment.
Ability to communicate effectively with customers arriving at offices and over the telephone.
Applicable courses
Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.
Business AdministrationBelfast Metropolitan College
Description
This ApprenticeshipsNI course offers entry-level work-based skills development for those interested in a career journey in the world of Business Administration. Apprenticeships are a great pathway to consider over and above the traditional academic route for school leavers. They offer you an option to earn while you learn, providing valuable skills and experience as well as qualifications relevant to the industry you work in.
The apprenticeship in business administration is assessed in your workplace by one of our skilled Trainer Assessors, who will support you throughout your apprenticeship journey.
The Trainer Assessor will work closely with you and your employer to help you achieve your qualification and develop the skills and experience to be successful in your job role.
Modules
Mandatory and optional modules to be chosen from the following:
Health and safety in a business environment
Meet and welcome visitors in a business environment
Understand working in a customer service environment
Manage diary systems
Produce business documents
Collate and report data
Store and retrieve information
Produce minutes of meetings
Handle mail
Provide reception services
Prepare text from notes using touch typing
Prepare text from shorthand
Prepare text from recorded audio instruction
Understand the use of research in business
Archive information
Maintain and issue stationery and supplies
Use and maintain office equipment
Contribute to the organisation of an event
Organise business travel or accommodation
Provide administrative support for meetings
Administer human resource records
Administer the recruitment and selection process 68
Administer parking dispensations
Administer finance
Communication in a business environment
Buddy a colleague to develop their skills
Principles of providing administrative services
Principles of business document production and information management
Understand employer organisations
Employee rights and responsibilities
Process information about customers
Develop customer relationships
Deliver customer service
Principles of marketing theory
Principles of digital marketing
Bespoke software
Spreadsheet software
Exploring social media
Processing customers’ financial transactions
Data management software
Principles of customer relationships
Manage personal performance and development
Develop working relationships with colleagues
Principles of team leading
Using email
Presentation software
Word processing software
Website software
Know how to publish, integrate and share using social media
Payroll processing
Principles of equality and diversity in the workplace
Understand the safe use of online and social media platforms
Award
Level 2 Diploma in Business Administration
Validated By
City & Guilds
Eligibility
16+ fully funded
Entry Criteria
Set by employer
A compulsory component of your apprenticeship course if you have not attained GCSE Grade C in Maths, English and ICT. Those who can provide certificates of GCSE pass grades at enrolment will be exempt from the essential skills element of the course.
Duration
2
Start Date
Thursday 12 September 2024
End Date
Sunday 31 May 2026
Progression Pathway
This qualification has the potential to provide career opportunities such as Secretary, Receptionist, Administrator, Personal assistant, Office supervisor, Team leader, and Manager.
Upon successful completion of this Level 2 apprenticeship, you will have the opportunity to progress to a Level 3 ApprenticeshipsNI programme. Subject to continued employment in a relevant job role.
Business AdministrationNetwork Personnel
Description
This apprenticeship will help the learner develop essential knowledge and skills relevant to their role such as managing information and supporting events. It will also give them the opportunity to gain an understanding of project management, innovation and change in the business environment.
The Business Administration Apprenticeship is delivered on an ongoing basis so the apprentice can start them at any time on our current classes.
Apprenticeships last approximately 12-18 months. Learners will attend class either in their workplace or in Network Personnel Offices.
The employer will receive a £538 bonus for each employee who completes the qualification.
Modules
Mandatory:
Administrative Processes
Information Management
Optional:
Diary Management
Information Technology
Payroll Processing
Excellent Customer Service
Collating Data
Reception Services
Producing Minutes
Website Software
Preparing for Presentations
Database Management
Learners will be assessed using the following:
Direct observation in the work environment
Reflective account of work activities
Submission of work products/evidence
Assignments and case studies
Questioning (oral and written)
Award
Level 2 Diploma in Business Administration
Validated By
ICQ
Eligibility
16+ fully funded
Entry Criteria
Participants who do not hold English, Maths and/or ICT GCSE grade D or above will be required to complete an additional Essential Skills element as part of this framework.
Eligibility criteria for Apprenticeships:
All Ages (16+)
Working a minimum of 21 hours per week (not in education or training) which includes their time to attend class
Allowed to attend class for 6 hours per month (we divide this into 1 x 3 hour session every 2 weeks) during working hours which they must be paid for. These are currently being delivered remotely through Microsoft Teams, so apprentices can join classes from home or work.
Duration
1
Start Date
Wednesday 03 July 2024
End Date
Tuesday 01 July 2025
Progression Pathway
Level 3 apprenticeship
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