Administrator Level 2 Charles Brand

  • Employer Profile

    Charles Brand

  • Level

    Business Administration > Level 2

  • Positions


  • Location

    Rosemount House, 21-23 Sydenham Road, Belfast, BT3 9HA

  • Salary


  • Start date

  • Location Type


Job Description

An Apprenticeship is a work-based programme that is delivered within a full-time job.  This means that our Apprentices receive invaluable on-the-job experience whilst also sharing the same responsibilities as all other employees including attendance, timekeeping and living our six values of safety, caring, respect, open and honest, trust and fun. 

The following reflects tasks associated with this apprenticeship and are not intended to be exclusive or exhaustive

  • General office duties and administration support to the team.

  • Provide an efficient and effective administrative support, implementing computerised systems and keeping accurate records to facilitate the smooth running of the office.

  • Opening and distributing mail

  • Hospitality

  • Data input, word processing and General Filing duties

  • Monitoring and updating records

  • Assisting with the compilation of safety documents, including liaison with other team and group company members, collation of documents, printing and scanning of documents, Binding documents

  • Flight, Hotel or car hire arrangements

  • Minute taking at meetings

  • Any other reasonable duties which may be required

Person Specification

  • GCSE (or equivalent) Grade C or above

  • Strong organisational and administration skills

  • Flexible in approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the operations

  • Ability to communicate effectively, both written and verbally

  • Ability to work on own initiative

  • Be computer literate with Microsoft Office applications and capable to adapt to using other accounts or administrative applications

  • Previous experience dealing with a wide variety of people in a work environment.

  • Ability to communicate effectively with customers arriving at offices and over the telephone.

Applicable courses

Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.

Business AdministrationBelfast Metropolitan College


This course offers entry-level work-based skills development for those interested in a career journey in the world of Business Administration in a variety of areas e.g. general business, HR, marketing etc. Apprenticeships are a great pathway to consider over and above the traditional academic route for school leavers. They offer you an option to earn while you learn, providing valuable skills and experience as well as qualifications relevant to the industry you work in.

The apprenticeship is assessed in your workplace by one of our skilled Trainer Assessors, who will support you throughout your apprenticeship journey.

The Trainer Assessor will work closely with you and your employer to help you achieve your qualification and develop the skills and experience to be successful in your job role.


Mandatory and optional modules to be chosen from the following:

  • Health and safety in a business environment

  • Meet and welcome visitors in a business environment

  • Understand working in a customer service environment

  • Manage diary systems

  • Produce business documents

  • Collate and report data

  • Store and retrieve information

  • Produce minutes of meetings

  • Handle mail

  • Provide reception services

  • Prepare text from notes using touch typing

  • Prepare text from shorthand

  • Prepare text from recorded audio instruction

  • Understand the use of research in business

  • Archive information

  • Maintain and issue stationery and supplies

  • Use and maintain office equipment

  • Contribute to the organisation of an event

  • Organise business travel or accommodation

  • Provide administrative support for meetings

  • Administer human resource records

  • Administer the recruitment and selection process 68

  • Administer parking dispensations

  • Administer finance

  • Communication in a business environment

  • Buddy a colleague to develop their skills

  • Principles of providing administrative services

  • Principles of business document production and information management

  • Understand employer organisations

  • Employee rights and responsibilities

  • Process information about customers

  • Develop customer relationships

  • Deliver customer service

  • Principles of marketing theory

  • Principles of digital marketing

  • Bespoke software

  • Spreadsheet software

  • Exploring social media

  • Processing customers’ financial transactions

  • Data management software

  • Principles of customer relationships

  • Manage personal performance and development

  • Develop working relationships with colleagues

  • Principles of team leading

  • Using email

  • Presentation software

  • Word processing software

  • Website software

  • Know how to publish, integrate and share using social media

  • Payroll processing

  • Principles of equality and diversity in the workplace

  • Understand the safe use of online and social media platforms


Level 2 Diploma in Business Administration

Validated By

City & Guilds


16-24 Fully Funded

Entry Criteria

Set by employer

A compulsory component of your apprenticeship course if you have not attained GCSE Grade C in Maths, English and ICT.  Those who can provide certificates of GCSE pass grades at enrolment  will be exempt from the essential skills element of the course.



Start Date

Tuesday 12 September 2023

End Date

Saturday 31 May 2025

Progression Pathway

Level 3 Business Administration

Business AdministrationNetwork Personnel


This apprenticeship will help the learner develop essential knowledge and skills relevant to their role such as managing information and supporting events. It will also give them the opportunity to gain an understanding of project management, innovation and change in the business environment.

The Business Administration Apprenticeship is delivered on an ongoing basis so the apprentice can start them at any time on our current classes. 



  • Administrative Processes

  • Information Management


  • Diary Management

  • Information Technology

  • Payroll Processing

  • Excellent Customer Service

  • Collating Data

  • Reception Services

  • Producing Minutes

  • Website Software

  • Preparing for Presentations

  • Database Management

Learners will attend class either in their workplace or in Network Personnel Offices & will be assessed using the following:

  • Direct observation in the work environment

  • Reflective account of work activities

  • Submission of work products/evidence

  • Assignments and case studies

  • Questioning (oral and written)


Level 2 Diploma in Business Administration

Validated By



16-24 Fully Funded

Entry Criteria

Participants who do not hold English, Maths and/or ICT GCSE grade D or above will be required to complete an additional Essential Skills element as part of this framework.



Start Date

Monday 03 July 2023

End Date

Monday 01 July 2024

Progression Pathway

Level 3 apprenticeship

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Applications open