Work+

Applicant
Employer

Business Support Administrator DMS Ireland

  • Employer Profile

    DMS Ireland

  • Apprenticeship Type

    Business Administration > Level 3

  • Positions

    1

  • Location

    39A Main Street, Bangor, BT20 5AF

  • Salary

    £15,000

  • Start date

  • Location Type

    Hybrid

Job Description


DMS Ireland is a Chartered Institute of Personnel & Development Centre providing qualifications for those in Human Resources and Learning & Development at levels 3, 5 and 7.

The Chartered Institute of Personnel and Development (CIPD) is The Professional Body for People Professionals with over 150,000 members worldwide. 

DMS Ireland is an established CIPD Centre working with candidates on their CIPD Qualifications from all over the UK, Ireland and on an International basis.

We currently require the role of Office Support Administrator to assist in the learner experience of our candidates from enquiry stage, registrations, working through their qualification and completion. The role will be key in supporting the Managing Director and Business Development Manager and the wider facilitation team. The role is varied across a range of functions of the business including:

  • Candidate journey assistance and programme scheduling

  • Updates to DMS App and Candidate portal

  • System/database updates

  • Diary management

  • Marketing support

  • Event support

  • Recording candidate feedback

  • Preparing PowerPoint for facilitators

  • Updating recordings and webinars

There will be additional areas to assist as required.

Person Specification


The values at DMS Ireland are: Professionalism, Integrity and Team working

We require a person who can live our values and have the following personal attributes:

  • A team player with a positive outlook and strong work ethic

  • The ability to be flexible and adapt to changing situations

  • An excellent communicator: written and in person

  • Excellent in the use of IT: to include all Microsoft Office applications

  • Excellent attention to detail and commitment to high standard of customer service

Applicable courses

Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.

Business AdministrationBelfast Metropolitan College

Description

The apprenticeship in business administration at level three offers work-based skills development for those interested in progressing their career in administration further with an industry-recognised qualification. Apprenticeships are a great pathway to consider over and above the traditional academic methods of learning, offering you the option to earn whilst you learn.

As part of the course, successful applicants will undertake a Level 3 Business Administration Diploma as well as essential skills qualifications in Numeracy, Literacy and ICT skills if required.

Modules

Mandatory and optional modules to be chosen from the following:

  • Communicate in a business environment

  • Principles of business communication and information

  • Principles of administration

  • Principles of business

  • Manage personal and professional development

  • Produce business documents

  • Produce minutes of meetings

  • Provide administrative support for meetings

  • Administer finance

  • Develop a presentation

  • Analyse and present business data

  • Manage an office facility

  • Organise and deliver customer service

  • Resolve customers’ complaints

  • Spreadsheet software

  • Database software

  • Using e-mail

  • Word Processing Software

  • Website software

  • Manage a budget

  • Develop and implement an operational plan

  • Manage a project

  • Manage business risk

  • Understand the customer environment

  • Principles of digital marketing and research

  • Principles of marketing stakeholder relationships

  • Principles of market research

  • Principles of leadership and management

  • Principles of social media within a business

  • Principles of marketing and evaluation

Award

City & Guilds Level 3 Diploma in Business Administration

Validated By

City & Guilds

Eligibility

16+ fully funded

Entry Criteria

To eligible for the apprenticeship in business administration at level 3, you must be employed or be about to take up paid employment as an apprentice with a Northern Ireland based company for a minimum of 21 hours per week. 

The apprenticeship in business administration is open to those aged 16 -24 years who have attained the minimum school leaving age in Northern Ireland.

Duration

2

Start Date

Sunday 01 September 2024

End Date

Monday 26 May 2025

Progression Pathway

Level 4 or 5 qualifications.

This qualification could potentially lead to jobs such as Personal Assistant, Office supervisor, Team leader and Manager.

Business AdministrationNetwork Personnel

Description

This apprenticeship is suitable for a new employee, or an existing employee taking on new responsibilities or moving to a different role in an administrative setting, who is working at a supervisory level and needs to advance their competency & knowledge in administration.

The Business Administration Apprenticeship is delivered on an ongoing basis so the apprentice can start them at any time on our current classes. 

Apprenticeships last approximately 12-18 months. Learners will attend class either in their workplace or in Network Personnel Offices.

The employer will receive a £538 bonus for each employee who completes the qualification.

Modules

Mandatory:

  • Business Communication

  • Principles of Administration

Optional:

  • Preparing for Quality Audits

  • Utilising Social Media

  • Implementing Change

  • Project Management

  • Developing Office Procedures

  • Analysing & Presenting Business Data

  • Human Resource Aministration

  • Event Management

  • Managing Team Performance

  • Managing Customer Complaints

Learners will be assessed using the following:

  • Direct observation in the work environment

  • Reflective account of work activities

  • Submission of work products/evidence

  • Assignments and case studies

  • Questioning (oral and written)

Award

Level 3 Diploma in Business Administration

Validated By

ICQ

Eligibility

16+ fully funded

Entry Criteria

Participants who do not hold English, Maths and/or ICT GCSE grade C or above will be required to complete an additional Essential Skills element as part of this framework.

Eligibility criteria for Apprenticeships:

  • All Ages (16+)

  • Working a minimum of 21 hours per week  (not in education or training) which includes their time to attend class

  • Allowed to attend class for 6 hours per month (we divide this into 1 x 3 hour session every 2 weeks) during working hours which they must be paid for. These are currently being delivered remotely through Microsoft Teams, so apprentices can join classes from home or work. 

Duration

1

Start Date

Wednesday 03 July 2024

End Date

Tuesday 01 July 2025

Progression Pathway

HLA

This site uses cookies for general analytics but not for advertising purposes. View our cookie policy to find out more. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on our website. However, you can change your cookie settings at any time.

F&O App Hub now open

Find Out More