Business Data Management GRAHAM

  • Employer Profile


  • Apprenticeship Type

    Business Management > Level 5

  • Positions


  • Location

    5 Ballygowan Rd, Hillsborough, BT26 6HX

  • Salary


  • Start date

  • Location Type


Job Description

As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Business Engagement Apprentice to join our team.

The Business Engagement Apprentice provides business management services to the department and business and will work with the current Business Engagement Team to:

  • Help identify opportunities to improve business solutions

  • Assist the engagement team working between IT and business stakeholders, ensuring system capabilities are fully exploited, providing added value and support to the overall business

  • Assist the engagement team in acting as a point of contact between business stakeholders and third party system providers

  • Adhere to ISO27001 standards and assist in the agreed Project Management process, including specifications, testing, training and process mapping

  • Support the design, implementation and deployment of new Business Systems

  • Ensure training and documentation requirements are fulfilled

Job Description

 The Business Engagement Apprentice shall:

 Exploitation – System Usage/Development

  • Support project plans and scheduling on projects

  • Support scheduling conflicts between projects, change requests and incidents

  • Ensure users expectations are managed at all times during project implementation

  • Follow project management methodology and ISO27001 standards

  • Adhere to PMO (the project management process) process such as PID, Test Plan, Project Plan etc.

  • Support team in identify opportunities to improve business or function

Training & Documentation

  • Develop, deploy and maintain training materials for key systems as required

  • Identify, prepare and deliver training needs as required

  • Facilitate preparation of business process and end-user documentation as required

  • Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan

 System deployment 

  • Support business readiness throughout deployment journey

  • Support system requirements testing and acceptance during software release

  • Facilitate user acceptance and sign off process with business function/department representative

  • Support integration and regression testing during Release Strategy

  • Prepare test data

  • Run test cycles with business users

  • System functionality sign off

  • Instigate and maintain device set-up standards to meet systems requirements, support as required

 This job description is intended to give the post holder an appreciation of the role envisaged for the Business Engagement Apprentice and the range of duties to be undertaken.

It does not attempt to detail every activity.  Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Technical Competencies

Other Information

  • A hybrid working location is applicable to this role

  • Some travel to other sites may be necessary. 

  • Provision of application support, outside normal working hours may be required to minimise business disruption and downtime.

  • The above accountabilities are not exhaustive, and you may be required at the Company’s discretion to undertake other duties from time to time.

Behavioural Competencies


Leadership skills: Communicates and gets involved in team commitment to a towards business vision. 

Effective Communication skills: Able to adapt communication to audience and create detailed written documents and reports. Able to maintain and manage communication links with a variety of stakeholders.  Presents a professional image and promotes the Brand.

Initiative: Is able to work alone to get results in an effective way. Understands and seeks to minimise waste in resources and processes.  Adopts and encourages others to adopt new ways of working.  Ability to work unsupervised and / or with minimal supervision after an initial training period.

Team Player: Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues.  Demonstrates honesty, loyalty and commitment.

Planning and Prioritising: Plans and prioritises around departmental/team objectives. Able to identify opportunities and problems in the medium and long term and develop new approaches. Has a strong attention to detail with consistently accurate results. Ability to work under pressure to conform to deadlines and prioritise work load.

Problem Solving: Looks objectively at each situation to ensure that all outcomes are thoroughly assessed before deciding on an appropriate course of action.

Innovative: Facilitates the change process, helping others to see the need and value for change and proactively managing the implementation. Translates the change vision into a plan of action while maintaining focus and persistence in guiding others to accept new ideas. Anticipates and deals effectively with resistance to change. Obtains buy-in to change by preparing and involving those affected.

People management and Team Leadership: Coordinating with the team towards achieving objectives and accomplishing tasks. Sharing information and exchanging experiences. Working with a positive attitude towards others.

Applicable courses

Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.

Business Data ManagementBelfast Metropolitan College


The Higher-Level apprenticeship in Business Data Management is an exciting programme delivered exclusively by Belfast Met over 2.5 years, designed to equip learners in the business world where there is an emerging reliance on the use of data to drive sound business decisions.


Modules include:

  • Business Management

  • Digital Marketing

  • Financial transactions and reporting

  • Data Analytics

  • Personal and Professional Development

  • Human Resource Management

  • Business Data and Automation

  • Data Visualisation

  • Global Business Management

  • Project Management

  • Work Based Learning

By the end of the Foundation Degree programme, you will be able to:

  • Identify the main functions and roles within business, and explain their relationship with each other, and with the external business environment

  • Examine the social, legal, cultural, and ethical impact of business and management decisions on both the organisation and its environment

  • Explore how organisations are managed and developed to meet future needs of stakeholders in a rapidly changing and global business environment

  • Understand and utilise data to inform decision making within business

  • Evaluate and apply appropriate business models and frameworks to business issues and problems, identifying appropriate sources of data and conduct evidence-based business research

  • Develop and utilise project management skills to promote an agile response to business problems

  • Develop and apply, academic and business skills including numerical and statistical methods, academic and business writing, communication, and presentation skills

  • Develop and apply key soft skills including team working, coaching, leadership critical thinking skills, innovation, creativity, and enterprise to issues in a business context

  • Take ownership of your learning journey through effective time management, managing academic work and other commitments

  • Apply a self- reflective and active approach to your learning journey at Belfast Met

Early application is recommended due to the extremely high demand for this course.

This course is likely to include additional professional qualifications which are included to enhance your employability.

Apprentices will attend College 1-day per week during the academic year and spend the remainder of training in their place of employment. The structure of the HLA in Business Data Management will have at its core, an integrated approach that includes employer involvement, accessibility, articulation, progression, flexibility, and industry partnerships.

Please read our Terms and Conditions before applying for or enrolling on any of our courses.

Apprentices will attend College 1-day per week during the academic year and spend the remainder of training in their place of employment. The structure of the HLA in Business Data Management will have at its core, an integrated approach that includes employer involvement, accessibility, articulation, progression, flexibility, and industry partnerships.


Foundation Degree in Business Management Technologies

Validated By

Open University


18+ Fully Funded

Entry Criteria

To be eligible a person must, as a minimum, meet each of the following criteria:

  • Applicants should also have a minimum of 64 UCAS points

  • The candidate must also have GCSEs at grade C or above in English and Maths, or equivalent qualifications, such as Level 2 Essential Skills in Literacy & Numeracy

  • Proof of qualifications MUST be provided when you enrol, e.g. exam certificates.​

  • Be in full-time employment

  • An apprentice may start their employment up to a maximum of 6 months prior to the commencement of their off-the-job training.



Start Date

Wednesday 04 September 2024

End Date

Thursday 21 January 2027

Progression Pathway

A Foundation Degree in Business Management Technologies will support and enhance your development of employability skills that include: 

  • Problem-solving skills that involve critical thinking and digital technology

  • Independent Skills that include self-management, adaptability, resilience, prioritising, and planning

  • Interpersonal skills that include communication, working with others, negotiating and influencing 

  • Commercial Skills that awareness of the business sector, marketing and monitoring budgets 

  • Business Skills that include awareness of legal structures of companies, financial and business management  

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