Do you want to start an apprenticeship that will provide you with:
The opportunity to gain a 3rd level qualification while working in a supportive environment
A structured training plan which will help you grow your knowledge and drive your career
Your own personal development plan to support you as you grow with our busy and successful organisation
A challenging environment in which you can develop both personally and professionally?
A competitive salary and excellent benefits package?
If so, this is the role for you.
We recruit the best, and are looking for the future influencers of our industry. You will need to be innovative, driven and want to make an impact in our organisation. We will provide you with a supported environment to implement the learning from your apprenticeship.
We are looking for candidates who are intelligent, ambitious and great at working with people. You should enjoy solving complex problems and be interested in the financial services industry and areas affecting it. You will be well organised and proactive, calm under pressure and have the ability to communicate well at all levels (written and verbal).
You will be a conscientious individual with exceptional attention to detail and the ability to think critically and logically.
Person Specification
About the Role
Key Responsibilities
We can offer you an apprenticeship opportunity that is the first step in a high profile career.
After full training, you will be exposed to various issues arising in the world of pension administration. Our team carries out all types of exercises such as; winding up pension schemes (i.e. closing the scheme and ending the trust); calculating the pension that would be payable to members and carrying out in depth reviews of past and current practices of administering pension schemes, all the while providing an excellent service to the members of our schemes. This variation makes Spence an exciting opportunity for anyone interested in a career in pensions.
You will become a key contact to pension members answering queries over the phone and via written communication. You will become effective at providing clear and accurate information to members and beneficiaries.
Essential Criteria
A Level (or equivalent) Mathematics grade B or above
GCSE (or equivalent) grades A – C in Mathematics and English
Excellent IT Skills and proficient in Microsoft Packages, i.e. Word, Excel
Experience of working pro actively and using your own initiative to complete tasks
Excellent verbal and written communication skills
Circumstances
Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required.
All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check.
As part of the pre-hire process the successful candidate will be subject to reference checking security vetting.
3173 is an Equal Opportunity Employer.
Applying with a disability or long-term health condition?
As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us.
If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call 028 9041 2000 and ask to speak to a member of the People & Culture team.
Applicable courses
Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.
Leading Customer OperationsUlster University
Modules
Here is a guide to the subjects studied on this course.
Courses are continually reviewed to take advantage of new teaching approaches and developments in research, industry and the professions. Please be aware that modules may change for your year of entry. The exact modules available and their order may vary depending on course updates, staff availability, timetabling and student demand. Please contact the course team for the most up to date module list.
Year one
Project Management Fundamentals
The aim of this module is to provide an understanding of the core elements of Project Management. It focuses on developing the practical and evaluative skills required to undertake inquiry-based learning while utilising project management tools. Subjects covered include the stages of project management and planning, report writing and presentation skills.
Personal Development and Team Dynamics
The aim of this module is to provide the skills and capabilities required to undertake effective self-management and to understand team and organisational development and success. It focuses on developing personal and interpersonal skills and recognising team dynamics. Subjects covered include achieving objectives through self-management, team working, effective communication skills, assertiveness, problem solving and emotional intelligence.
The Business Services Environment
This aim of this module is to provide the skills and capabilities required to understand the external and internal business environments and how these affect the principles and practices of operational management. It focuses on developing the practical and evaluative skills required to identify a variety of concepts, methods and theories within operational, marketing and financial management.
Customer and Stakeholder Relations
The aim of this module is to understand and apply the principles and practices of effective customer and stakeholder relationship management. It considers the client relationship management process, including dealing with customer complaints. The module aims to develop the knowledge and skills required to identify, analyse and manage stakeholders.
Digital Business and Technology
The aim of this module is to provide an understanding of the evolving range of technology available within the business sector and how it is used to engage with customers. It focuses on developing an understanding of the role of technology, how individual systems and hardware interact with each other and the balance between cost and efficiency. Subjects covered include understanding the true value of technology, an introduction to concepts of business case creation and 'return on investment' from new digital business initiatives.
Introduction to Customer Experience
The aim of this module is to provide an understanding of the key principles of CX and how customers interact with a brand across a variety of channels, delivering brand promise and increasing customer satisfaction and loyalty. It focuses on developing the practical skills required to deliver a responsive and superior CX, the interpretation of customer insight and the analysis of data to determine and drive measurable outcomes.
Financial Institutions and Markets
This module is optional
To provide students with an overview of the financial system. It seeks to develop students' understanding of financial markets, institutions and the environment within which they operate.
Year two
The CX Professional
The aim of this module is to provide the knowledge and skills required to provide an effective CX to proactively respond to the changing demands in consumer expectations. It focuses on developing practical and evaluative methods required to promote professional and organisational performance that results in measurable CX outcomes.
The Data Driven Workplace
The aim of this module is to provide the knowledge and skills to understand the application of data in organisations, and to start the process of building capability in designing, structuring, and analysing data. It focuses on developing understanding in the impact of accurate forecasting to enhance operational efficiency, improve customer experiences, and develop an awareness of sophisticated uses of big data and analytics to propel advances that can create sustainable changes.
Business Research
Research is imperative for organisational development and informed business decision making. The aim of this module is to facilitate an understanding of the main concepts and principles of research in a business and organisational context. The module develops the student's understanding of how to source, interpret and analyse business information and data. It considers how the information is reported and utilised for the purposes of business or organisational development.
Effective Business Operations
This aim of this module is to provide the skills and capabilities required to demonstrate an awareness of effective operational management in implementing sustainable change and delivering sustainable outcomes. It will focus on developing practical skills to implement various concepts, methods and theories within operational and marketing management.
Managing and Developing People
The aim of this module is to provide the knowledge and skills required to effectively manage employees in an increasingly mobile workforce, empower and develop employee self-awareness while analysing organisational performance. It focuses on evaluating employee needs and developing practical, empowering and motivational managerial and leadership skills to improve performance.
Business Improvement Techniques
This module aims to enable students to understand the principles and practices of business improvement techniques and approaches. Students will learn how continuous improvement techniques can be applied to improve business performance and gain a competitive edge.
Year three
Strategic Marketing
The aim of this module is to provide the skills and capabilities required to undertake and analyse marketing research and associated research methods in enabling marketers to generate cohesive information. It focuses on developing and identifying the components and requirements of successfully conducting marketing research, giving managers the right information in the right form to make informed marketing decisions. Subjects covered include: marketing research; the marketing environment; consumer behaviour; branding; marketing planning, and marketing communication.
Contemporary Leadership
The aim of the module is to provide the skills and capabilities to critically evaluate the role of leadership in today's changing and challenging business environment. It focuses on developing the practical and evaluative skills required for specific leadership styles, traits and characteristics needed to perform effectively within an organisation. Subjects covered include assessing leadership styles, considering the impact of emotional intelligence and leading authentically for effective team working and organisational effectiveness.
Business Finance
The aim of this module is to provide a critical understanding of the key financial concepts required in a management role. It focuses on developing an understanding of interpreting financial business concepts, statements. The module will provide a critical understanding of the cost management process and managing working capital. Subjects covered include approaches to procurement, contracting and legal requirements.
Corporate Entrepreneurship & Intrapreneurship
The aim of this module is to provide the knowledge and skills regarding the principles and practices of entrepreneurship and to be able to implement within an organisation. It focuses on understanding and classifying a variety of concepts, methods and theories and develops strategy and performance that achieves measurable benefits.
Developing Professional Practice
This aim of this module is to provide the skills and capabilities required to reflect and critically analyse programme and work-based learning in order to plan and execute Continuous Professional Development by considering the main areas of personal effectiveness, interpersonal excellence and business performance. It focuses on developing the practical, evaluative and analytical skills required to influence and develop the necessary personal and professional traits to thrive and survive in a VUCA world environment.
Business Project
This module is optional
This aim of this module is to provide students to independently identify organisational, industrial or consumer based problems, opportunities or issues that require a substantial level of structured academic and business research activity in order to draw significant conclusions/recommendations, in the form of a business project. It focuses on developing the practical, evaluative analytical skills required to contextualise real business issues or opportunities in the workplace.
Dissertation
This module is optional
The dissertation module is an opportunity for students to carry out an independent - though supervised - applied research project. The work will usually apply subject knowledge from one specialist subject area, and so will be an opportunity for students to demonstrate comprehensive and thorough understanding of that subject area. The supervisor is typically a scholar in the chosen subject discipline. Normally dissertations are "applied" and use primary data, but "desk based" projects are possible with the prior agreement of the supervisor.Here is a guide to the subjects studied on this course.
Courses are continually reviewed to take advantage of new teaching approaches and developments in research, industry and the professions. Please be aware that modules may change for your year of entry. The exact modules available and their order may vary depending on course updates, staff availability, timetabling and student demand. Please contact the course team for the most up to date module list.
Award
BSc (Hons)
Validated By
Ulster University
Eligibility
18+ Fully Funded
Entry Criteria
2 A Levels A-D and 3 GCSEs
Learning you have gained from work or other experience may be used to demonstrate your ability to study your chosen course.
You must provide evidence of some reasonably substantial and significant element of learning for a process of formal assessment and accreditation by the University.
You may be required to attend an interview and/or submit a portfolio of evidence.
Duration
4
Start Date
Friday 01 September 2023
End Date
Tuesday 30 June 2026
Progression Pathway
N/A
This site uses cookies for general analytics but not for advertising purposes. View our cookie policy to find out more. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on our website. However, you can change your cookie settings at any time.
