It is a platform for professional sports clubs to streamline planning and optimize performance.
As a tailored and dynamic sports performance platform Kairos optimises the performance of professional athletes by providing them with a structured tool to engineer and own their bespoke medical, athletic and skill requirements. These features are delivered simultaneously alongside real-time insights allowing the athlete to attain peak performance on game day.
Co-founded by Andrew Trimble an ex-professional rugby player with Ireland and Ulster, Kairos is used by clubs and National teams at the highest levels of world sport in Europe and the US including Manchester United and Liverpool FC as well as Premiership and Pro-14 rugby union teams such as Ulster and the Hurricanes in New Zealand.
What will you be doing?
In response to increased demand for the platform, we are now looking for a Customer Success Specialist to join our team to help ensure that our customers are gaining significant value from Kairos while helping to influence the future evolution of the platform. This includes:
Ensuring that all customer support requests are resolved to the customers’ satisfaction efficiently
Following systems, processes and helping with the production of content that allows customers to resolve the issues they face themselves with ease
Helping to Improve the customer service experience, creating engaged customers and helping to facilitate contract renewals and organic growth
Advising the wider team on how the platform itself can evolve to reduce the volume of customer support requests, complementing our plans to scale
As the first point of contact with customers you will ensure that current and changing customer needs are understood by the product development team
Manage the onboarding process of new customers
Person Specification
As a hugely ambitious company with significant traction already we need you to be skilled, wanting to learn, focused, dogged, fast-paced and with a huge appetite for being the best and working with the best. We value and encourage positive intent, teamwork, diversity, a no-blame culture, patience and an agile and efficient mindset.
You will have very strong verbal, written and interpersonal skills. You will be a proven problem solver who works of their own initiative while utilising the wider team to find solutions efficiently. They will have very high standards and will understand how they will be an integral face of the company and will be critical to our success.
Applicable courses
Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.
Business TechnologyUlster University
Description
The professional services sector is experiencing significant growth and a key skill set demanded from graduates is a combined knowledge of business operations, processes and the application of technology in business decision-making.
Industry 4.0 technologies such as Artificial Intelligence (AI) and robotics are changing the business world. This innovation requires future business leaders who are creative and agile with the skills to use this technology effectively.
The BSc Hons Business Technology gives you the ability to analyse business data, identify and implement solutions to business problems and manage consultancy projects.
This innovative programme is available part-time and includes a diverse range of modules from across the Ulster University Business School and the Faculty of Computing, Engineering and the Built Environment.
This programme forms part of a Higher Level Apprenticeship Scheme (HLA) and recruitment is conducted by employers such as Deloitte (BrightStart scheme). As a Higher Level Apprentice you will have the benefit of 'earning as you learn' and will be able to apply the skills learned in the classroom to workplace projects and vice versa leading to a rich learning experience.
The programme is delivered over an academic year part-time, through; lectures, seminars, workshops, lab time and independent study. Typically classes are scheduled on Fridays.
The main learning and teaching methods used on this programme are; lectures (including guest speakers), seminars, independent learning and research as well as practical lab-based workshops for technology related modules.
Each module adopts a unique assessment strategy and this may include: computer based exercises, class tests, essays, oral presentations (individual and group), case studies, debates, infographics, eportfolios, podcasts, Vlogs and written examinations. The final piece of assessment for the programme is an applied technology management project.
Modules
Year one
Effective Communication
Year: 1
Prepare for both academic and professional life through skills development and reflection through personal development planning. This module will develop skills in teamworking, resilience, academic writing, library and research skills as well as digital communication including email and social media.
Business Analysis Foundations
Year: 1
This module is to address the range of concepts, approaches and techniques that are applicable to Business Analysis. It is to provide an overview of the role of the Business Analyst who acts as the link between business needs, stakeholders and I.T. within change initiatives.
Introduction to Accounting for Business
Year: 1
This module is optional
Introduction to Business Accounting provides an introduction to financial and management accounting. The background to the requirement to produce, and the purpose of preparing accounting statements is examined. The module introduces the student to the study of accounting as it impacts on business and economic activity. In particular it considers the preparation of basic financial statements for sole-traders and introduces the student to terminology used in cost determination and pricing.
Principles of Management
Year: 1
This module is optional
This module introduces students to the study of management, and the role of the manager within the business organisation. The characteristics of organisations (the context for management work) are examined, and following on from this the module provides an introduction to the core functions of management. Topics studied include the functions of planning, organising, managing people and organisational control and culture.
Problem Solving for Computing
Year: 1
This module is optional
Computer programming is a fundamental skill expected of computing graduates. This module will introduce students to the foundational concepts of programming via Python that will be used as building blocks in future modules. Students will also develop and enhance their problem solving skills as an integral part of the module.
Programming II (Javascript)
Year: 1
This module is optional
Computer programming is a fundamental skill expected of computing graduates. This module will introduce students to the object oriented concepts of programming that will be used as building blocks in future modules. Students will also develop and enhance their problem solving skills as an integral part of the module.
Year two
Business Process Management
Year: 2
By taking this module students will be able to understand business processes and apply tools and analytical frameworks for analysing and redesigning business processes. The learning on the module will be facilitated through using a software package which will help demonstrate how standard ERP business processes work and provide the opportunity of practical experience software. Students will have the ability to setup, customize and perform end to end business scenarios using software which will enable them to map to business needs.
Digital Business Management
Year: 2
This module aims to provide students with an understanding of business in a digital world, and the impact and application of technologies in different organisations. On successful completion of this module students will have an in-depth knowledge of digital business; understand and apply concepts and models underlying digital business; analyse how organisations apply business technologies to improve their operations and to create competitive advantage; critically evaluate the impact of digital technologies on individuals, companies, and wider society.
Globalisation and the International Business Environment
Year: 2
This module will provide students with an overview of the major issues which affect global business activities.
Introduction to Database Systems
Year: 2
Database management is a fundamental skill expected of Computing and Business graduates. This module will introduce students to the fundamental concepts of database design, implementation, querying and management of relational database systems.
Business Analysis in Practice
Year: 2
This module is to provide students the opportunity to put their foundation-level knowledge into practice. This is to help develop skills and knowledge to support successful business change programmes within an organisation.
Year three
Enterprise Systems
Year: 3
On successful completion of this module students should have achieved competence in the use of relevant integrated business processes with SAP and their application to specific areas of the enterprise.
Digital Transformation and Innovation
Year: 3
This module aims to provide students with an understanding of digital transformation and innovation in a range of organisational contexts. On successful completion of the module, students will be able to: assess how digital technologies disrupt industries by transforming business processes, products and business models; understand how digital technologies and frameworks can be applied in digital transformation and innovation; understand the organisational and people capabilities required to support digital innovation; and critically evaluate current practice and theory on digital transformation and innovation.
Reflective Practice in Management Consulting
Year: 3
Organisations within the private and public sectors face ever-increasing pressures to achieve enhanced levels of performance and this module will aid students to understand current thinking, concepts and theories concerning how the role of a consultant can add value and where changes can be made to their personal practice. Students will have the opportunity to reflect on their experience so far as a consultant and plan their professional development going forward.
Behavioural Sciences
Year: 3
This module is designed to enable students to acquire diagnostic knowledge and understanding of human behaviour in organisations. Additionally, students are required to become proficient in the practice of key management competencies.
Managing and Developing People
Year: 3
This module is optional
This module explores the changing nature of HRM and people management and development in organisation. The impact of changes within the economy, in demographics, in legislation and advances in technology will be considered. Taking a broadly employee life-cycle approach the module covers the core functional areas of HRM to include recruitment and selection; equality, diversity and inclusion; learning and development in organisations; performance management; pay and reward; the employment relationship and employee engagement; and employee health and well-being: the topics are presented via a HRM lens but the importance of their understanding for aspiring line managers is emphasised.
Human Computer Interaction
Year: 3
This module is optional
Human-Computer Interaction is an important topic given that there is a number of novel and emerging user interfaces being developed. More than ever, there are also user demands and expectations for intuitive and usable user interfaces. This module will provide a foundation for user experience researchers and analysts.
Year four
Governance, Risk and Ethics
Year: 4
The module informs and equips students to effectively respond to the governance challenges organisations face today. The module aims to investigate the key components for securing the highest standards of effective corporate governance.
Technology Management Project
Year: 4
This Technology Management Project module serves as an integrating mechanism for all other modules on BSc Hons Business Technology, as well as developing powers of analysis and evaluation and project management skills. Through this module, students will also develop knowledge and skills in research methods, and consultancy tools and techniques in preparation for completion of their applied technology management project which will add real value to their host organisation.
Strategic Business Planning
Year: 4
This module is optional
The module introduces the concept of strategic business planning. With the dynamic business environment and the requirement for enterprise development to be linked to strategic management architecture, there is a need to enhance the level of understanding and competency in business planning.
Data Analytics
Year: 4
This module is optional
In the era of cloud computing and big data, this module will provide students with the theory and practical foundations for undertaking real world data analytics.
Award
BSc (Hons)
Validated By
Ulster University
Eligibility
18+ Fully Funded
Entry Criteria
A level
A level grades BCC or equivalent.
Applicants must also have GCSE grade C*/5 in Mathematics and GCSE English Language grade C/4 or equivalent.
This programme forms part of a Higher Level Apprenticeship Scheme and recruitment to the programme is conducted by employers, please see the Ulster University Apprenticeship Hub for more information:
Overall BTEC Level 3 QCF Extended Diploma with profile DDM.
OR
BTEC Level 3 RQF National Extended Diploma with profile DMM.
You may also meet the course entry requirements with combinations of different qualifications to the same standard (provided subject requirements are met). Examples of combinations include:
A levels with BTEC Level 3 QCF Subsidiary Diploma or BTEC RQF National Extended Certificate
A level with BTEC Level 3 QCF Diploma or BTEC Level 3 RQF National Diploma.
For further information on the entry requirements for this course please contact the administrator as listed in Contact details.
Irish Leaving Certificate
104 UCAS tariff points to include a minimum of four subjects at Higher level and one subject at Ordinary level. The overall profile must also include English at minimum H6 at Higher Level or Grade O4 at Ordinary level plus Maths at minimum H5 at Higher level or Grade O3 at Ordinary Level.
Overall International Baccalaureate profile minimum 24 points (12 at higher level).
Access to Higher Education (HE)
Overall Access profile of 60%. To include a 20 credit Level 2 Mathematics module, passed at 60% or successful completion of NICATS Mathematics as part of the pre-2021 Access Diploma.
GCSE
GCSE Profile to include Mathematics with a minimum grade C*/5.
GCSE Profile to include English Language with a minimum grade C/4
English Language Requirements
English language requirements for international applicants The minimum requirement for this course is Academic IELTS 6.0 with no band score less than 5.5. Trinity ISE: Pass at level III also meets this requirement for Tier 4 visa purposes.
Ulster recognises a number of other English language tests and comparable IELTS equivalent scores.
This programme forms part of a Higher Level Apprenticeship Scheme and recruitment is conducted by employers such as Deloitte (BrightStart programme).
Duration
4
Start Date
Thursday 12 September 2024
End Date
Sunday 25 June 2028
Progression Pathway
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