Work+

Applicant
Employer

Branch Customer Service Specialist (Meadowbank) AIB (NI)

  • Employer Profile

    AIB (NI)

  • Apprenticeship Type

    Business Management > Level 5

  • Location

    143-145, Strand Road, Londonderry, BT48 7TN

  • Salary

    £19,000

  • Start date

  • Location Type

    Office

Job Description


  • Provide exceptional customer service through both over the phone and face to face interactions

  • Processing customer transactions, such as deposits, withdrawals, and payments, resolving complaints, and answering questions.

  • Ensure customers are dealt with in a professional manner

  • Work independently and as part of a team to meet individual and team performance targets

  • Adhere to bank policies and procedures

  • Assist new and existing customers, ensuring needs are being met

  • Offering customers information about products and services offered by the bank.

  • Track, record, report, and store accurate and complete information about transactions and customers.

Person Specification


Are you passionate about delivering the best possible experience to our customers?

Have you the ability to work either individually or as part of a team in order to deliver on our business objectives, flexible attitude and display excellent communication skills through various methods?

Why not join our small team where you will be given the chance to shine and further develop your career within AIB!

Applicable courses

Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.

Business & EnterpriseNorth West Regional College

Description

This programme enables employees to undertake a Level 5 Foundation Degree in Business and Enterprise validated by Ulster University whilst remaining in employment. The programme is delivered part time day release 1 days each week over 2.5 years. This innovative course, developed based on industry needs, will give you the opportunity to develop business and enterprise knowledge and skills and also employment experience. A key feature of this course is the work based learning which provides the opportunity to work in a company on a ‘live’ project. Knowledge and skills will be gained through activities and application to ‘real world’ business issues and opportunities. Practical aspects of people management, marketing, on-line business and finance will feature strongly in related modules.

Modules

  • Academic and Career Enhancement Skills

  • Principles of Marketing

  • Introduction to Financial Accounting

  • Foundations of Entrepreneurship

  • Introduction to work-Based Learning

  • Principles of Economics

  • Principles of Management

  • Professional Skills

  • Accounts and Ethics for Business Managers

  • Work-Based Learning in Practice

  • Marketing Management

  • High Performance Work Enterprises

Award

Foundation Degree in Business and Enterprise

Validated By

Ulster University

Eligibility

18+ Fully Funded

Entry Criteria

UK Requirements

64 UCAS Tariff points (2 A levels)+ GCSE Maths Grade C or equivalent (e.g. Essential Skills Level 2 Numeracy) AND GCSE English Grade C or equivalent (e.g. Essential Skills Level 2 Communication). Access - 50% (which includes Level 2 in Communications & Mathematics). Prior Learning may provide an entry route for applicants who do not meet any of the above criteria, contact admission for additional information admissions@nwrc.ac.uk

ROI Requirements

64 UCAS Tariff points + OLC (Grade 04 or above) in English and Maths; Access - 50% (which includes Level 2 in Communications & Mathematics). Prior Learning may provide an entry route for applicants who do not meet any of the above criteria, contact admission for additional information admissions@nwrc.ac.uk

Duration

2.5

Start Date

Sunday 01 September 2024

End Date

Wednesday 01 September 2027

Progression Pathway

Further Study

If pathways to HLA level 6 - 7 studies exist then participants may wish to consider continuing their progression as a Higher Level Apprentice. Learners graduate on the successful completion of the Foundation Degree and graduates have the opportunity to progress directly to the final year of the Hons Business Degree at Ulster University, particularly Magee Campus, subject to meeting UU criteria and the completion of a summer bridging modules.

Career Prospects

This course provides a pathway to a career in accountancy.

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