Provide exceptional customer service through both over the phone and face to face interactions
Processing customer transactions, such as deposits, withdrawals, and payments, resolving complaints, and answering questions.
Ensure customers are dealt with in a professional manner
Work independently and as part of a team to meet individual and team performance targets
Adhere to bank policies and procedures
Assist new and existing customers, ensuring needs are being met
Offering customers information about products and services offered by the bank.
Track, record, report, and store accurate and complete information about transactions and customers.
Person Specification
Are you passionate about delivering the best possible experience to our customers?
Have you the ability to work either individually or as part of a team in order to deliver on our business objectives, flexible attitude and display excellent communication skills through various methods?
Why not join our small team where you will be given the chance to shine and further develop your career within AIB!
Applicable courses
Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.
Business & EnterpriseNorth West Regional College
Description
This programme enables employees to undertake a Level 5 Foundation Degree in Business and Enterprise validated by Ulster University whilst remaining in employment. The programme is delivered part time day release 1 days each week over 2.5 years. This innovative course, developed based on industry needs, will give you the opportunity to develop business and enterprise knowledge and skills and also employment experience. A key feature of this course is the work based learning which provides the opportunity to work in a company on a ‘live’ project. Knowledge and skills will be gained through activities and application to ‘real world’ business issues and opportunities. Practical aspects of people management, marketing, on-line business and finance will feature strongly in related modules.
Modules
Academic and Career Enhancement Skills
Principles of Marketing
Introduction to Financial Accounting
Foundations of Entrepreneurship
Introduction to work-Based Learning
Principles of Economics
Principles of Management
Professional Skills
Accounts and Ethics for Business Managers
Work-Based Learning in Practice
Marketing Management
High Performance Work Enterprises
Award
Foundation Degree in Business and Enterprise
Validated By
Ulster University
Eligibility
18+ Fully Funded
Entry Criteria
UK Requirements
64 UCAS Tariff points (2 A levels)+ GCSE Maths Grade C or equivalent (e.g. Essential Skills Level 2 Numeracy) AND GCSE English Grade C or equivalent (e.g. Essential Skills Level 2 Communication). Access - 50% (which includes Level 2 in Communications & Mathematics). Prior Learning may provide an entry route for applicants who do not meet any of the above criteria, contact admission for additional information admissions@nwrc.ac.uk
ROI Requirements
64 UCAS Tariff points + OLC (Grade 04 or above) in English and Maths; Access - 50% (which includes Level 2 in Communications & Mathematics). Prior Learning may provide an entry route for applicants who do not meet any of the above criteria, contact admission for additional information admissions@nwrc.ac.uk
Duration
2.5
Start Date
Sunday 01 September 2024
End Date
Wednesday 01 September 2027
Progression Pathway
Further Study
If pathways to HLA level 6 - 7 studies exist then participants may wish to consider continuing their progression as a Higher Level Apprentice. Learners graduate on the successful completion of the Foundation Degree and graduates have the opportunity to progress directly to the final year of the Hons Business Degree at Ulster University, particularly Magee Campus, subject to meeting UU criteria and the completion of a summer bridging modules.
Career Prospects
This course provides a pathway to a career in accountancy.
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