Branch Customer Service Specialist (Dungannon) AIB (NI)

  • Employer Profile

    AIB (NI)

  • Apprenticeship Type

    Business Management > Level 5

  • Positions


  • Location

    18-20, Scotch Street, Dungannon, BT70 1AZ

  • Salary


  • Start date

  • Location Type


Job Description

  • Provide exceptional customer service through both over the phone and face to face interactions

  • Processing customer transactions, such as deposits, withdrawals, and payments, resolving complaints, and answering questions.

  • Ensure customers are dealt with in a professional manner

  • Work independently and as part of a team to meet individual and team performance targets

  • Adhere to bank policies and procedures

  • Assist new and existing customers, ensuring needs are being met

  • Offering customers information about products and services offered by the bank.

  • Track, record, report, and store accurate and complete information about transactions and customers.

Person Specification

Are you passionate about delivering the best possible experience to our customers?

Have you the ability to work either individually or as part of a team in order to deliver on our business objectives, flexible attitude and display excellent communication skills through various methods?

Why not join our small team where you will be given the chance to shine and further develop your career within AIB!

Applicable courses

Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.

Business ManagementSouth West College


This qualification provides the perfect foundation for your successful career in business management in the private or public sector. The Foundation Degree in Business Management focuses on developing your knowledge, skills and abilities to prepare you for a range of careers in business such as Management, Marketing, Finance and Economics. Learners are supported to be entrepreneurial in their outlook to reflect local and regional economic needs.

The course will allow students the opportunity to study a range of modules relevant to Business Management including accounting, entrepreneurship, management, marketing, organisational behaviour and change, economics, global business environment, finance for decision making, marketing management. Work based learning will be part of the course in Year 2 allowing the students to complete a problem-solving project based on the workplace that they are working in. Furthermore, students will learn academic and career enhancement skills which will support successful study on the course. There is a strong focus on industry engagement, with live projects and industry visits. The course will involve students attending lectures and seminars with lecturing staff together with a weekly tutorial session with the course director. Learning will be through a blended approach where learning is supported via the College VLE.


Modules focus on equipping Learners with the skills, knowledge and abilities to secure a management position in a business. The modules taken include:

  • Academic and Career Enhancement Skills

  • Principles of Management

  • Principles of Marketing

  • Principles of Accounting

  • Principles of Economics

  • Foundations of Entrepreneurship

  • Organisational Behaviour and Change

  • Global Business Environment

  • Finance for Decision Making

  • Marketing Management

  • Work Based Learning


Foundation Degree

Validated By

Ulster University


18+ Fully Funded

Entry Criteria

Range 64- 72 UCAS points, four GCSE passes to include English and Maths at grade C (or equivalent), ‘A’ Levels or an approved qualification at Level 3 or via the College’s APEL process. Where an applicant does not hold the formal academic requirements for entry to the programme, but can demonstrate relevant experiential learning across a range of industries, they may apply for admission through the College Accreditation of Prior Experiential Learning (APEL) process. In such cases, contact the Course Director for the programme who will advise further. To be eligible to commence study on this HLA Pathway, applicants must have secured full-time paid employment in a relevant business sector.

Any applicant whose first language is not English or who has not achieved a grade C in a recent GCSE in English Language should demonstrate their competence in written and spoken English at IELTS – Academic 6.0, with minimum 5.5 in all four elements of the test. Trinity ISE - Pass at Level 3 (with a Pass in each component) also meets this requirement for Tier 4 visa purposes.



Start Date

Thursday 12 September 2024

End Date

Sunday 27 June 2027

Progression Pathway

The programme offers progression to: Part-time Ulster University BSc Hons in Business Studies (delivered at South West College); Ulster University’s BSc (Hons) Business with Specialisms full-time or part-time at Magee College; or other degrees at Ulster University. More options are available through the UCAS or CAO system.

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