Business Support - Front of House (Business Administration Level 3) 3173

  • Employer Profile


  • Apprenticeship Type

    Business Administration > Level 3

  • Positions


  • Location

    The Linen Loft, 27 - 37 Adelaide Street, Belfast, BT2 8FE

  • Salary


  • Start date

  • Location Type


Job Description

Do you want to start an apprenticeship that will provide you with:

  • The opportunity to gain a 3rd level qualification while working in a supportive environment?

  • A structured training plan which will help you grow your knowledge and drive your career?

  • Your own personal development plan to support you as you grow with our busy and successful organisation?

  • A challenging environment in which you can develop both personally and professionally?

  • A competitive salary and excellent benefits package?

If so, this is the role for you.

Person Specification

We are looking for candidates who are great at working with people, conscientious, enthusiastic and who want to strive to deliver high quality customer service. In return we will provide you with a supportive environment to implement the learning from your apprenticeship. 

To succeed in this role you will have strong organisational skills, excellent attention to detail and the ability to manage multiple tasks and priorities.

Some of the key responsibilities of this role include front of house reception duties, making sure that everyone who attends our office has a great customer experience.  There are incoming calls and post for the different pension schemes that we support, and managing the office to make sure that staff have everything they need.  Our team also co-ordinates travel and all associated admin support for meetings such as taking minutes and formatting documents. 

Essential Criteria

  • GCSE (or equivalent) grades A – C in Mathematics and English

  • Excellent IT Skills and proficient in Microsoft Packages, i.e. Word, Excel

  • Experience of working pro-actively and using your own initiative to complete tasks

  • Excellent verbal and written communication skills



Working hours: Monday to Friday, 37.5 hours per week, covering shifts from 8.30am – 6pm with additional hours as and when required.

All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check.

As part of the pre-hire process the successful candidate will be subject to reference checking security vetting.

3173 is an Equal Opportunity Employer.

Applying with a disability or long-term health condition?

As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us.

If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements.  We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially.  To discuss this further please call 028 9041 2000 and ask to speak to a member of the People & Culture team.

Applicable courses

Whilst you are applying to an employer through Workplus you must apply directly to the training providers to secure your place on the apprenticeship course.

Business AdministrationBelfast Metropolitan College


The apprenticeship in business administration at level three offers work-based skills development for those interested in progressing their career in administration further with an industry-recognised qualification. Apprenticeships are a great pathway to consider over and above the traditional academic methods of learning, offering you the option to earn whilst you learn.

As part of the course, successful applicants will undertake a Level 3 Business Administration Diploma as well as essential skills qualifications in Numeracy, Literacy and ICT skills if required.


Mandatory and optional modules to be chosen from the following:

  • Communicate in a business environment

  • Principles of business communication and information

  • Principles of administration

  • Principles of business

  • Manage personal and professional development

  • Produce business documents

  • Produce minutes of meetings

  • Provide administrative support for meetings

  • Administer finance

  • Develop a presentation

  • Analyse and present business data

  • Manage an office facility

  • Organise and deliver customer service

  • Resolve customers’ complaints

  • Spreadsheet software

  • Database software

  • Using e-mail

  • Word Processing Software

  • Website software

  • Manage a budget

  • Develop and implement an operational plan

  • Manage a project

  • Manage business risk

  • Understand the customer environment

  • Principles of digital marketing and research

  • Principles of marketing stakeholder relationships

  • Principles of market research

  • Principles of leadership and management

  • Principles of social media within a business

  • Principles of marketing and evaluation


City & Guilds Level 3 Diploma in Business Administration

Validated By

City & Guilds


16+ fully funded

Entry Criteria

To eligible for the apprenticeship in business administration at level 3, you must be employed or be about to take up paid employment as an apprentice with a Northern Ireland based company for a minimum of 21 hours per week. 

The apprenticeship in business administration is open to those aged 16 -24 years who have attained the minimum school leaving age in Northern Ireland.



Start Date

Sunday 01 September 2024

End Date

Monday 26 May 2025

Progression Pathway

Level 4 or 5 qualifications.

This qualification could potentially lead to jobs such as Personal Assistant, Office supervisor, Team leader and Manager.

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