Job Description
As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Business Engagement Apprentice to join our team.
The Business Engagement Apprentice provides business management services to the department and business and will work with the current Business Engagement Team to:
Help identify opportunities to improve business solutions
Assist the engagement team working between IT and business stakeholders, ensuring system capabilities are fully exploited, providing added value and support to the overall business
Assist the engagement team in acting as a point of contact between business stakeholders and third party system providers
Adhere to ISO27001 standards and assist in the agreed Project Management process, including specifications, testing, training and process mapping
Support the design, implementation and deployment of new Business Systems
Ensure training and documentation requirements are fulfilled
Job Description
The Business Engagement Apprentice shall:
Exploitation – System Usage/Development
Support project plans and scheduling on projects
Support scheduling conflicts between projects, change requests and incidents
Ensure users expectations are managed at all times during project implementation
Follow project management methodology and ISO27001 standards
Adhere to PMO (the project management process) process such as PID, Test Plan, Project Plan etc.
Support team in identify opportunities to improve business or function
Training & Documentation
Develop, deploy and maintain training materials for key systems as required
Identify, prepare and deliver training needs as required
Facilitate preparation of business process and end-user documentation as required
Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan
System deployment
Support business readiness throughout deployment journey
Support system requirements testing and acceptance during software release
Facilitate user acceptance and sign off process with business function/department representative
Support integration and regression testing during Release Strategy
Prepare test data
Run test cycles with business users
System functionality sign off
Instigate and maintain device set-up standards to meet systems requirements, support as required
This job description is intended to give the post holder an appreciation of the role envisaged for the Business Engagement Apprentice and the range of duties to be undertaken.
It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
Person Specification
Technical Competencies
Other Information
A hybrid working location is applicable to this role
Some travel to other sites may be necessary.
Provision of application support, outside normal working hours may be required to minimise business disruption and downtime.
The above accountabilities are not exhaustive, and you may be required at the Company’s discretion to undertake other duties from time to time.
Behavioural Competencies
Essential
Leadership skills: Communicates and gets involved in team commitment to a towards business vision.
Effective Communication skills: Able to adapt communication to audience and create detailed written documents and reports. Able to maintain and manage communication links with a variety of stakeholders. Presents a professional image and promotes the Brand.
Initiative: Is able to work alone to get results in an effective way. Understands and seeks to minimise waste in resources and processes. Adopts and encourages others to adopt new ways of working. Ability to work unsupervised and / or with minimal supervision after an initial training period.
Team Player: Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honesty, loyalty and commitment.
Planning and Prioritising: Plans and prioritises around departmental/team objectives. Able to identify opportunities and problems in the medium and long term and develop new approaches. Has a strong attention to detail with consistently accurate results. Ability to work under pressure to conform to deadlines and prioritise work load.
Problem Solving: Looks objectively at each situation to ensure that all outcomes are thoroughly assessed before deciding on an appropriate course of action.
Innovative: Facilitates the change process, helping others to see the need and value for change and proactively managing the implementation. Translates the change vision into a plan of action while maintaining focus and persistence in guiding others to accept new ideas. Anticipates and deals effectively with resistance to change. Obtains buy-in to change by preparing and involving those affected.
People management and Team Leadership: Coordinating with the team towards achieving objectives and accomplishing tasks. Sharing information and exchanging experiences. Working with a positive attitude towards others.