Job Description
Job Title: Apprentice Client Support Advisor
Company: H&J Martin
Apprenticeship: Business Administrator Level 3
Our Business
H&J Martin Limited are a Fit Out and Asset Management company operating throughout the UK and Ireland. As part of the Lagan Specialist Contracting Group our mission is to provide Construction, Fit Out and Asset Management solutions in an environment where people feel safe, secure and valued.
Apprenticeship Overview
This is a fantastic opportunity to develop your skills and experience by working as an H&J Martin Apprentice. Apprenticeships give you the opportunity learn and develop within a supported environment in an organisation committed to your professional success.
As an H&J Martin Apprentice, you will fully commit to the off-the-job training (college) requirements of the post alongside your normal day-to-day job and you should strive to achieve the relevant qualifications that will enable you to demonstrate high levels of competence in your role.
As an H&J Martin Apprentice, you are expected to engage with the additional learning and training opportunities that arise within the normal course of business.
A fantastic opportunity to join H&J Martin as an Apprentice Client Support Advisor working within the Business Support team, where we will help and guide you to learn and develop your skills within a supported environment in an organisation committed to your professional success.
Person Specification
What you’ll do
Your duties and responsibilities will include:
Attendance to relevant courses, working with tutors, HJM management and other sources within the business to successful completion.
Learn the company systems, how they work, how data is inputted and how you can retrieve data from information management system including the technical aspect
Gaining knowledge of how our Service Delivery, NI Operations and ROI Operations work and input to delivery with our clients
Work with the Technical Coordinators to gain knowledge and understanding of issues that can arise from planned or reactive works.
Assist with KPI reporting and formulating contract reports
To shadow other members of staff in their roles to gain an understanding and ability to cover this in the future
To review and learn the company processes for planned and reactive works
What you’ll bring
As an H&J Martin Apprentice you are expected to bring the following skills and have a strong desire to develop them further:
Communication – Must possess the ability to be able to communicate effectively both oral and written with staff.
Teamwork – Must demonstrate the ability to develop good working relationships with colleagues across a wide range of levels and responsibilities.
Flexibility and Initiative – Must demonstrate a positive, flexible and self-motivated attitude towards this role and development including drive to successfully complete training
Work Completion – Must display the drive and determination to complete work effectively and on time.